Returns & Refunds
We offer a 30-day return policy, giving you 30 days after receiving your item to return it.
To be eligible for a return, your item must be in the same condition as when you received it and include all original items.
To return the product, simply ship it back to Houdini Holsters at 3611 Cardinal Ridge Drive, Greensboro, NC 27410.
Include a note or your order sheet with your name and order number so we know where to send the refund amount.
Without this information we will not know where to send the refund, so please be sure to include it.
Once we receive your package, we will inspect the product to ensure everything is in order. If approved, you will receive a refund within 10 business days. Please note, it may take a few days for your bank or credit card company to process the refund. While the product cost is fully refundable, shipping and handling fees are not.
Exchanges & Adjustments
If you need an adjustment or exchange, follow the same process above but include a note detailing the change or exchange needed for your order.
Further Questions
For any further questions, please contact the shop director directly by calling or preferably texting +1 (336)-456-6236. We’re happy to assist with any questions or concerns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
As soon as you place your order, you will receive an order
confirmation email. This means that we have received your order
in our system and pre-authorized your payment.
Once an order has been submitted, you will be provided order
status and shipping information and receive the tracking number
(via email) once your order has been shipped.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be
processed for various reasons. The Site reserves the right to
refuse or cancel any order for any reason at any given time. You
may be asked to provide additional verifications or information,
including but not limited to phone number and address, before we
accept the order. In order to avoid any fraud with credit or
debit cards, we reserve the right to obtain validation of your
payment details before providing you with the product and to
verify the personal information you shared with us. This
verification can take the shape of an identity, place of
residence or banking information check. We reserve the right to
proceed to direct cancellation of an order for which we suspect
a risk of fraudulent use of credit or debit card. We are
determined to provide the most accurate pricing information on
the Site to our users; however, errors may still occur, such as
cases when the price of an item is not displayed correctly on
the website. As such, we reserve the right to refuse or cancel
any order. In the event that an item is mis priced, we may, at
our own discretion, either contact you for instructions or
cancel your order and notify you of such cancellation. We shall
have the right to refuse or cancel any such orders, whether the
order has been confirmed and your credit card charged.
Shipping Prices:
USPS Grounded - The shipping cost depends on your location and is calculated at checkout when placing your order.
Handling time: 3-7 Business Days (Monday to Friday).
Delivery time: 2-5 business days (Depends on your location)
How do I check the status of my order?
Simply track your order using the tracking number we provide
you through email. If you haven't received a tracking number
after 7 business days, please email
houdiniholsters@gmail.com and we will assist you from
there.
Contact Us:
E-mail: houdiniholsters@gmail.com
Phone: +1 336 456-6236
Working Hours: Monday-Friday: 8am–5pm EST
This Privacy Policy describes how houdini-holsters.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at houdiniholsters@gmail.com
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
